Below is a list of questions & answers about Wackers

Where is the Wackers workshop?

We have 2 Branches

  • 13 Section street, Paarden Eiland, Cape Town
  • 29 Montague Drive, Montague Gardens

Feel free to stop at the Branch most convenient for you.

Is WACKERS a specialist workshop?

Yes Wackers is a specialist workshop we specialise in the VW / Volkswagen and Audi brand, we have all the specialised tooling, equipment and most important of all the staff whom have the expertise and knowledge to take care of your Volkswagen / VW, Audi brand, most Volkswagens / VW and Audi’s can’t be worked on provided the special tools and equipment are at hand, so you can be sure we can sort your Volkswagen / VW and Audi out with the proper tooling and equipment that we have this is why we are a specialist workshop and not a general service repairer, ask yourself can your general workshop do gearbox services and repairs such as tiptronic, multitronic, engine overhauls,  aluminium welding, these were just basic questions if they can’t answer yes to all the above you’re not at a specialist workshop.

Which Audi’s & Volkswagens / VW do Wackers service and repair?

We Service all Audi’s & Volkswagens / VW 2000 Year Models Onwards which includes these listed below:

VW Polo, Vivo, Maxx, Cross Polo, VW Beetle, VW Touran, VW Touareg, VW Caddy, VW Amarok, VW T5 Kombi, VW Scirocco, VW Passat, VW Jetta 1,4,5,6,7, Golf 1,4,5,6,7, Citi Golf, Golf GTI,Tdi,  Audi B6, Audi B7, Audi A1, Audi A3, Audi A4, Audi A5, Audi A6, Audi A7, Audi A8, Audi RS3, Audi RS4, Audi S4, Audi TDI, Audi Allroad, Audi TT, Audi 1.8T, Audi 2.0, Audi FSI, Audi TFSI, Audi, 2.0T, Audi 2.4, Audi 2.8, Audi Quattro, Audi 3.0, Audi 3.2,

Click here ‘Specials Audi‘ – & ‘Specials VW‘  List of the Audi models we currently have specials on.

Is Wackers AA accredited?

We are Affiliated to: RMI, MIWA and we are AA Quality Accredited

Which insurance companies do Wackers work with?

We are affiliated to the following:

  • Equestra
  • SA Warranties
  • Motomend
  • 360 Plus
  • Liquid Capital
  • MY WAY
  • Innovation Group
  • Motowise
  • Motorite
Do Wackers accept Credit, Debit & Fleet cards?

Yes we accept the following Cards:

  • Master Card
  • Visa Card
  • Diners Card
  • Amex Card
  • Nedfleet Card
  • First Auto Card
  • Stannic Card
  • Absa Fleet Card
  • Wesbank Card
How do I know if I need a major or minor service?

Minor Service Intervals Listed Below:

  • 15000 Kilometres
  • 45000 Kilometres
  • 75000 Kilometres
  • 105000 Kilometres
  • 135000 Kilometres
  • 165000 Kilometres
  • 195000 Kilometres
  • 225000 Kilometres

Major Service Intervals Listed Below:

  • 30000 Kilometres
  • 60000 Kilometres
  • 90000 Kilometres
  • 120000 Kilometres
  • 150000 Kilometres
  • 180000 Kilometres
  • 210000 Kilometres
  • 240000 Kilometres
What sort of guarantees are offered by Wackers?

Wackers offers a one year or 20 000 kilometre guarantee on all new parts and workmanship, auto electrical work and auto electrical parts that have been refurbished only carries a three month 5000 kilometre guarantee. There are also times were mechanical parts can be repaired and a usual three months or 5000 kilometre guarantee will also be standard.

NB: Please note Wackers cannot be held liable for any consequential damages resulting in part failure as we are not the manufacturers of the parts, and guarantees are exposed to whichever arrives first, kilometres, months or year.

Do I need to Book my VW / Volkswagen or Audi in for servicing at Wackers?

No Wackers opens at 7am Monday to Friday and accepts cars until 10am for same day servicing, should additional work be required our office will inform you that your car might only be ready by the following day.

Will Wackers call me back to confirm that I need additional work done to my car?

Yes we will never go ahead with any additional work on your vehicle without contacting you first.

Does Wackers have a faulty workmanship and parts insurance?

Yes we do have insurance against faulty workmanship and part failure after the client has collected there vehicle.

NB: Please note the insurance doesn’t cover consequential losses incurred.

How do Wackers manage to give such good prices?

Wackers is a specialist workshop specialising in Volkswagen / VW & Audi. So at Wackers can buy in bulk thus passing the DISCOUNT on to our clients were as a general workshop cant do this because there are to many different car brands out there.

Is Wackers BEE compliant?

Yes we are BBEEE Level four compliant.

How do I know when my cambelt / timing belt needs to be replaced?

Timing belts/cambelts are usually replaced listed below

most VW / Volkswagen and Audi belts are replaced from 75000 kilometres, 90000 kilometres,120000 kilometres and 180000 kilometres

Depending on which VW / Volkswagen or Audi product you drive if you are unsure you may email us or give us a call and we can assist you

PLEASE REMEMBER TIMING BELTS / CAMBELTS ARE USUALLY GUARANTEED FOR A PERIOD OF FIVE YEARS. A CAMBELT / TIMING BELT REPLACED BEFORE IT BREAKS WILL ONLY COST YOU LESS THAN 10% OF WHAT IT WILL WHEN IT BREAKS AND USUALLY MORE IF THE VEHICLE IS TURBOCHARGED.

What other services do Wackers offer other than major and minor services?

We have lots of Special deals on Major and Minor Services on Audi and VW, but that is definitely not all we do.

Below is a list of what we do:

 

 

Inspection service Oil Leaks
Clutch overhauls Water Leaks
Brake overhauls and repairs Coolant leaks
Engine overhauls and engine repairs Brake fluid leaks
Gearbox overhauls and repairs manual and automatic, Tiptronic and Multitronic. Diesel leaks
Front brakes Radiator leaks
Rear brake Multi v belt replacement
Timing belts / cambelts and timing chain Serpentine belt replacement
Waterpump Fan belt replacement
Radiator CV joints / constant velocity joints
Water Hoses Interior fan
Water Leaks Radiator fan
Coolant leaks Airconditioning fan
Front and rear suspension repairs Diesel filter
Steering racks, steering pumps, power steering hydraulic, front and rear Diesel air filter
Shock absorbers Diesel engine oil
Engine and transmission diagnostics Sump plug washer
Free basic diagnostics Engine sump repairs
Brake fluid services Sump services
Compression test Stripped sump plug threads
Wheel bearings Aluminium welding
Shock mountings Spark plugs
Ignition systems Air filter
Turbocharger repairs or turbocharger replacement Fuel filter
Intercoolers Pollen filter
Alternator repairs or alternator replacement Engine oil
Prop shaft repairs 60 point check
Free pre-purchase car inspection
Does Wackers do VW & Audi Diagnostics and what are the Charges?

Yes we do diagnostics we do not charge for basic diagnostics (plug in and have a look) we only charge should we need to strip and trouble shoot depending on the fault code.

Can Wackers repair my Audi or Volkwagen or do you only do services?

We have the right tools & equipment to service and repair your VW & Audi

So contact us and let’s get those repairs started.

Can Wackers give me a lift to work or back home?

Yes, we have a driver whom can drop you off at work or your home and collect you later when your vehicle is ready we usually travel + – 10-kilometre radius from either our Paarden Eiland branch or our Montague Gardens branch.

Where does the name Wackers come from?

Well Wacker is our surname we just added the “S” as we are a family operated company.

How long has Wackers been in operation?

Wackers was established in 1990 and has serviced, repaired, overhauled engines & gearboxes to thousands of Volkwagen’s & Audi’s in the Western Cape.

Will I receive a discount at Wackers?

Wackers offers a 3% discount before V.A.T on our service specials provided that the Wackers logo is still displayed on the rear of your vehicle when you bring it in for the following service.

What is Wackers business hours?

Wackers Opens at 7am Monday – Friday & closes at 5pm Monday – Thursday & 2:30pm on Friday afternoon

Does Wackers have a towing / breakdown service?

Wackers contracts Gardens Breakdown Service who use a lowbed truck to lift your vehicle so that no damage is done to your vehicle on collection.

How much does a tow service cost?

Did you know that if your vehicle has comprehensive insurance, your insurance company usually tows your vehicle in for free !!!

Usual towing inn fees cost around R800.00 for + – 10 kilometres to our Wackers workshop which we pass onto you at the trade price we receive.

If my car has to stand over night is my car safe?

Yes your car will be stored and locked up inside our workshop we never leave clients cars outside at risk.

My Volkwagen is making a noise, can Wackers help?

We specialise in VW and Audi, so we can definitely help.

Contact us with more info, or stop at our nearest branch and one of our technicians will assist.

We have the right tools & equipment to service & repair your VW & Audi.

My Audi is overheating can Wackers solve this problem?

Yes we can sort out your overheating problem.

Does Wackers work on 1800 cc Volkswagen / VW / Audi?

Definitely, listed below are the engine cc we work on

  • 1.1
  • 1.3
  • 1.4
  • 1.4I
  • 1.6
  • 1.8
  • 1.8T
  • 1.9 TDI
  • 2.0 TDI
  • 2.4
  • 2.8
  • 3.0
  • 3.2
  • 4.2
Can Wackers sort out my ABS?

Wackers specialises in all sorts of diagnostic problems.

We do :

  • ABS
  • EPC
  • ESP
  • ECU
  • TCU errors and repairs.
Does Wackers service other makes of vehicles?

Yes we do service other makes of vehicles

  • Opel
  • Mazda
  • Ford
  • Hyundai ,ETC.