Frequently Asked Questions:
Where is the Wackers Workshop?
We have 2 Branches
- 13 Section street, Paarden Eiland, Cape
- 29 Montague Drive, Montague Gardens
Feel free to Stop at the Branch most convenient for you.
Is WACKERS a Specialist Workshop?
Yes WACKERS is a SPECIALIST WORKSHOP we SPECIALISE in the VW / VOLKSWAGEN and AUDI BRAND, we have all the SPECIALISED TOOLING, EQUIPMENT and MOST IMPORTANT of all the STAFF whom have the EXPERTEES and KNOWLEAGE to take CARE of your VOLKSWAGEN / VW, AUDI BRAND, MOST VOLKSWAGENS / VW AND AUDI’S CANT be WORKED ON PROVIDED the SPECIAL TOOLS and EQUIPMENT are at hand HAND, SO YOU CAN BE SURE WE CAN SORT YOUR VOKSWAGEN / VW AND AUDI OUT WITH THE PROPER TOOLING AND EQUIPMENT THAT WE HAVE this is why WE are a SPECIALIST WORKSHOP and NOT A GENERAL SERVICE REPAIRER, ASK YOURSELF CAN YOUR GENERAL WORKSHOP DO GEARBOX SERVICES and REPAIRS SUCH AS TIPTRONIC, MULTITRONIC, ENGINE OVERHAULS, ALLUMINIUN WELDING, THESE WERE JUST BASIC QUESTIONS IF THEY CANT ANSWER YES to all the ABOVE YOUR’E NOT at a SPECIALIST WORKSHOP.
Which Audi’s & Volkswagens / VW does WACKERS Service and Repair?
We Service all Audi’s & Volkswagens / VW 2000 Year Models Onwards which includes these listed below:
VW Polo, Vivo, Maxx, Cross Polo, VW Beetle, VW Touran, VW Touareg, VW Caddy, VW Amarok, VW T5 Kombi, VW Scirocco, VW Passat, VW Jetta 1,4,5,6,7, Golf 1,4,5,6,7, Citi Golf, Golf GTI,Tdi, Audi B6, Audi B7, Audi A1, Audi A3, Audi A4, Audi A5, Audi A6, Audi A7, Audi A8, Audi RS3, Audi RS4, Audi S4, Audi TDI, Audi Allroad, Audi TT, Audi 1.8T, Audi 2.0, Audi FSI, Audi TFSI, Audi, 2.0T, Audi 2.4, Audi 2.8, Audi Quattro, Audi 3.0, Audi 3.2,
Is WACKERS AA Accredited?
We are Affiliated to: RMI, MIWA and we are AA Quality Accredited
Which Insurance Companies does WACKERS work with?
We are Affiliated to Equestra, SA Warranties, Motomend, 360 Plus, Liquid Capital, MY WAY, Innovation Group, Motowise, Motorite.
Does WACKERS Accept Credit, Debit & Fleet cards?
Yes WACKERS Accept the following Cards: Master Card, Visa Card, Diners Card, Amex Card, Nedfleet Card, First Auto Card, Stannic Card, Absa Fleet Card and Wesbank Card.
How do I know if I need a Major or Minor service?
Minor Service Intervals Listed Below:
15000 Kilometers, 45000 Kilometers, 75000 Kilometers, 105000 Kilometers, 135000 Kilometers, 165000 Kilometers, 195000 Kilometers, 225000 Kilometers
Major Service Intervals Listed Below:
30000 Kilometers, 60000 Kilometers, 90000 Kilometers, 120000 Kilometers, 150000 Kilometers, 180000 Kilometers, 210000 Kilometers, 240000 Kilometers.
What Sort of Guarantees are Offered by WACKERS?
WACKERS Offers a One Year or 20 000 Kilometer Guarantee on all New Parts and Workmanship, Auto Electrical Work and Auto Electrical parts that have been Refurbished only carries a Three Month 5000 Kilometer Guarantee, there are also times were mechanical parts can be repaired and a usuall three MonthS or 5000 Kilometer Guarantee will also be Standard
NB: Please note WACKERS cannot be held liable for any consiquencial damages resulting in part failure as we are not the manufacturers of the parts, and Guarantees are exposed to whichever Arrives First, Kilometers, Months or Year.
Do I need to Book my VW / Volkswagen or Audi in for Servicing at WACKERS?
No wackers opens at 7am Monday to Friday and accepts cars until 10am for same day servicing, should additional work be required our office will inform you that your car might only be ready by the following day.
Will WACKERS call me back to Confirm that I need Additional work done to my car?
Yes WACKERS will never go ahead with any additional work to be carried on your vehicle without contacting you first.
Does WACKERS have a Faulty Workmanship and Parts Insurance?
Yes WACKERS does have insurance against faulty workmanship and part failure after the client has collected there vehicle, please note the insurance doesnt cover consequencial losses incurred.
How does WACKERS manage to give such good Prices?
WACKERS is a Specialist Workshop Specialising in Volkswagen / VW & Audi so we at WACKERS can buy in Bulk thus Passing the DISCOUNT on to our Clients were as a general workshop cant do this because there are to many different car brands out there.
Is WACKERS BEE compliant?
Yes WACKERS is BBEEE LEVEL FOUR compliant.
How do I know when my Cambelt / Timing belt needs to be Replaced?
Timing belts / cambelts are usually replaced listed below
most VW / Volkswagen and Audi belts are replaced from 75000 kilometers , 90000 kilometers,120000 kilometers and 180000 kilometers
Depending on which VW / Volkswagen or Audi product you drive if you are unsure you may email us or give us a call and we can assist you
PLEASE REMEMBER TIMING BELTS / CAMBELTS ARE USUALLY GUARANTEED FOR A PERIOD OF FIVE YEARS A CAMBELT / TIMING BELT REPLACED BEFORE IT BREAKES WILL ONLY COST YOU LESS THAN 10% OF WHAT IT WILL WHEN IT BREAKS AND USUALLY MORE IF THE VEHICLE IS TURBO CHARGED.
What other Services does WACKERS offer other than Major and Minor Services?
We have lots of Special deals on Major and Minor Services on Audi and VW, but that is definitely not all we do.
listed below is what we do.
- Inspection service, clutch overhauls, brake overhauls and repairs, engine overhauls and engine repairs, gearbox overhauls and repairs manual and automatic, tiptronic, multitronic aswell, front brakes, rear brakes, timing belts / cambelts, timing chain, waterpump, radiator, water hoses, water leaks coolant leaks, front and rear suspension repairs, steering racks, steering pumps, power steering hydraulic, front and rear shock absorbers, engine and transmission diagnostics, free basic diagnostics, brake fluid services, compression test, wheel bearings, shock mountings, ignition systems, turbo charger repairs or turbo charger replacement, intercoolers, alternator repairs or alternator replacement, propshaft repairs, oil leaks, water leaks, coolant leaks, brake fluid leaks, diesel leaks, radiator leaks, multi v belt replacement, serpintine belt replacement, fan belt replacement, cv joints / constant velocity joints, interior fan, radiator fan, aircondioning fan, diesel filter, diesel air filter, diesel engine oil, sump plug washer, engine sump repairs, sump services, stripped sump plug threads, alluminium welding, spark plugs, air filter, fuel filter, pollen filter, engine oil, 60 point check, and also free pre purchase car inspection
Does WACKERS do VW & Audi Diagnostics and what are the Charges?
Yes WACKERS does do diagnostics we do not charge for basic diagnostics (plug in and have a look) we only charge should we need to strip and trouble shoot depending on the fault code.
Can WACKERS Repair my Audi or Volkwagen or do you only do Services?
We have the right Tools & Equipment to Service And Repair your VW & Audi
So Contact us and let’s get those repairs started.
Can WACKERS Give Me a Lift to Work or Back Home?
Yes WACKERS has a Driver whom can Drop You Off at Work or Your Home and Collect You Later when Your Vehicle is ready we usually travel + – 10 kilometer radius from either our Paarden Eiland branch or Our Montague Gardens Branch.
Where does the Name WACKERS come from?
Well WACKER is our surname we just added the “S” we are a Family Operated Company.
How long has WACKERS been in Operation?
WACKERS Was Established in 1990 And Has Serviced, Repaired, Overhauled Engines & Gearboxes To Thousands Of Volkwagen’s & Audi’s in The Western Cape.
Will I receive a discount at WACKERS?
WACKERS offers a 3% Discount before V.A.T on our SERVICE SPECIALS provided that the WACKERS Logo is STILL DISPLAYED on the rear of your vehicle when you bring it in for the following service.
What is WACKERS Business Hours?
WACKERS Opens at 7am Monday – Friday & Closes at 5pm Monday – Thursday & 2:30pm on Friday Afternoon.
Does WACKERS have a Towing / Breakdown Service?
WACKERS Contracts Gardens Breakdown Service Whom use a Lowbed Truck to Lift your Vehicle so that No Damage is Done to Your Vehicle on collection.
How much does a TOW inn Service Cost?
Did you know that if your vehicle has comprehensive insurance your insusrance company usually tows your vehicle in for free !!!
Usual Towing inn Fees cost around R800.00 for + – 10 Kilometers to Our WACKERS Workshop which we pass onto you at the trade price we recieve.
If my car has to stand over night is my car safe?
Yes your car will be stored and locked up inside our workshop we never leave clients cars outside at risk.
My Volkwagen is making a noise, can WACKERS help?
We specialize in VW and Audi, so we can definitely help.
Contact us with more Info, or stop at our nearest branch and one of our technicians will assist.
We have the right Tools & Equipment to Service & Repair your VW & Audi.
My Audi is Overheating can WACKERS solve this problem?
Yes we can sort out your overheating problem.
Does WACKERS work on 1800 cc Volkswagen / VW / Audi?
Defintely listed below are the engine cc we work on
1.1, 1.3, 1.4, 1.4I, 1.6, 1.8, 1.8T, 1.9 TDI, 2.0 TDI, 2.4, 2.8, 3.0, 3.2, 4.2
Can WACKERS sort out my ABS?
Wackers specialises in all sorts of diagnostic problems listed below check it out
We do ABS, EPC, ESP, ECU, TCU errors and repairs.
Does WACKERS Service other Makes of Vehicles?
Yes WACKERS does service other makes of vehicles Opel, Mazda, Ford, Hyundai, ETC.